Frequently asked questions

We currently ship to the contiguous United States: the 48 continental states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or P.O. boxes at this time.

Standard shipping is free on every order to the contiguous U.S.

Most orders are processed and shipped within 1–3 business days. Once shipped, delivery usually takes 3–5 business days. Delivery estimates are not guaranteed and may vary with your location and the carrier.

As soon as your order ships, you will receive an email with your tracking number.

Larger items may ship in several boxes, which can arrive on different days. Orders are delivered to your doorstep by the carrier; we do not offer in-home delivery, assembly or packaging removal.

If your tracking has not updated for several days, or shows “delivered” but you have not received your order, please contact us. We will investigate with the carrier and, if the package is confirmed lost, we will send a replacement or issue a full refund.

Yes, free of charge, as long as it has not shipped yet. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled.

Yes. Payments are processed through Shopify’s secure checkout and your payment details are encrypted.

Applicable sales tax, if any, is shown at checkout before you pay.

We will make it right with a replacement or a full refund, and you do not need to send the item back. Contact us within 14 days of delivery with your order number, clear photos of the item and the issue, and photos of the boxes and shipping label. See our Return & Refund Policy.

Contact us within 14 days of delivery with your order number and photos. We will send the correct item or issue a full refund.

Our furniture ships in sealed packaging (many models compressed and vacuum-sealed) that cannot be repackaged once opened, so we do not accept returns for a change of mind. Please check the dimensions, color and description before ordering, and contact us if you have any doubt.

Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may need a few more business days to show it on your statement.

Our compressed sofas are vacuum-packed into compact boxes. They are easier to carry up stairs and through narrow hallways, and the foam slowly returns to its full shape once unboxed.

Each product page lists the dimensions provided by our supplier. Measure your space, doorways and hallways before ordering. If a measurement is missing or you are unsure, contact us before you buy and we will be happy to help.

Send us a message through our contact page and we will get back to you.